Massage Envy

Regional Manager

Job Locations US-TX-Frisco
Job ID
2020-99435
Category
Management
Location : Address
3685 Preston Rd.
Location : Address 2
Suite 159
Location : Postal Code
75034

Overview

Do you love helping others?

Are you a natural leader who loves to inspire others to achieve best in class performance in sales and customer service? Do you want to be part of a community of caregivers committed to helping people feel their best? Are you an experienced multi-unit business leader with a proven track record of excelling in sales, customer service, and leadership? If the answer is "yes," we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As the Regional Manager of our franchised locations, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Lead a team of General Managers to deliver best in class service excellence while building a positive culture to attract and retain talent. All while exceeding operational business goals for sales and membership levels.
  • Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.
  • Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.
  • Own the success of multiple all-star locations where clients want to be, and service providers want to stay.

What We'll Accomplish Together

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

  • Leading the way to an amazing experience for members and guests by managing the daily operations of all locations, through and with location managers, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
  • Helping all locations move more people forward in their wellness journeys by driving membership sales, promoting retail sales, partnering with the franchisee and location managers to set performance goals and working with the team to achieve them.
  • Building a high-achieving team by attracting and retaining talent. Setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
  • Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
  • Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
  • Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

What it Takes to Succeed

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:

  • Experienced at managing multi-unit operations. Preferably franchise locations in the service industry space. Experienced at exceeding sales goals, achieving discretionary effort from all team members, have exceptional Customer Service skills, and are dynamic communicators able to make quick connections with members, guests, and team members based on relationship building and a sincere desire to see everyone achieve their wellness and career goals.
  • Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred).
  • Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.
  • Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
  • Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
  • Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

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