Massage Envy

Sales & Customer Service Associate - Health and Wellness

Job Locations US-MN-Maple Grove
Job ID
Sales Customer Service and Support
Location : Address
8091 Wedgewood Lane North
Location : Postal Code



What We'll Accomplish Together

As a front desk coordinator at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
  • This is not a receptionist position.

What it Takes to Succeed

Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have strong phone and computer skills.
  • Have previous customer service experience (preferred).
  • Have previous sales experience, if you don't we will train you.
  • Be able to prioritize and perform multiple tasks.
  • Work cohesively with others in a fun and fast-paced environment.
  • Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, vendors, and the franchised location’s management and team.
  • Maintain client confidentiality.
  • Ability to work days, evenings, weekends. We are open 7 days a week and need all shifts covered by people having the ability to succeed on those shifts.
  • Understand this is not a receptionist position.
  • You will work with our Massage Therapist, Esthetician, and Stretch service providers in a spa and salon environment.
  • You will be trained to open and close the store as a Key Holder and to be a Shift Lead.


Compensation - High Base starting $12.00 hour (DOE) with bonus for sales.



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