Massage Envy

  • Sales & Customer Service Associate - Health and Wellness

    Job Locations US-MN-Maple Grove
    Job ID
    2020-83585
    Category
    Sales Customer Service and Support
    Location : Address
    8091 Wedgewood Lane North
    Location : Postal Code
    55369
  • Overview

    FDA_Job_Profile_Header

    What We'll Accomplish Together

    As a front desk coordinator at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include:

    • Answering phone calls.
    • Setting and checking members and guests in and out for appointments.
    • Greeting members and guests upon arrival.
    • Promoting the Wellness Program.
    • Re-engaging inactive members.
    • Keeping management apprised of member concerns and following policies, procedures and direction.
    • Accepting constructive criticism in a positive manner and using it as a learning tool.
    • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
    • Staying updated on retail products and promotions.
    • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
    • This is not a receptionist position.

    What it Takes to Succeed

    Education, Skills and Training:

    • Have a high school diploma or equivalent (GED).
    • Possess basic math and cash handling experience.
    • Have strong phone and computer skills.
    • Have previous customer service experience (preferred).
    • Have previous sales experience, if you don't we will train you.
    • Be able to prioritize and perform multiple tasks.
    • Work cohesively with others in a fun and fast-paced environment.
    • Possess general knowledge of massage and esthetic services and modalities.

    Communications and Personal Interactions

    • Have a strong customer service orientation and be able to communicate effectively with members and guests, vendors, and the franchised location’s management and team.
    • Maintain client confidentiality.
    • Ability to work days, evenings, weekends. We are open 7 days a week and need all shifts covered by people having the ability to succeed on those shifts.
    • Understand this is not a receptionist position.
    • You will work with our Massage Therapist, Esthetician, and Stretch service providers in a spa and salon environment.
    • You will be trained to open and close the store as a Key Holder and to be a Shift Lead.

     

    Compensation - High Base starting $12.00 hour (DOE) with bonus for sales.


     

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