Massage Envy

Front Desk Sales Associate

Job Locations US-CA-San Rafael
Job ID
Sales Customer Service and Support
Location : Address
219 3rd St
Location : Postal Code



What We'll Accomplish Together

As a front desk associate at this Massage Envy franchised location*, essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

What it Takes to Succeed

Qualities and Experience:


  • 1 years sales experience is prefered.
  • 1 year customer service experience is preferred
  • Have a high school diploma or equivalent (GED).
  • Computer literate and a fast learner
  • Possess basic math and cash handling experience
  • Caring, compassionate and people-driven
  • Passionate about Wellness and Health
  • Approachable and trustworthy
  • Open to constructive criticism
  • Reliable and felxaible availability
  • Attention to detail
  • Excel in fast paced environment
  • Goal-driven
  • Team player
  • Presentable appearance
  • Maintain client confidentiality



  • Compettive hourly rate for well qualified sales experince
  • Unlimited incentive based on your membership sales
  • Unlimited commission for product sales
  • Free membership at Massage Envy Spa
  • Fun, team-spirited competitions with exciting prizes
  • Discounts on all services and retail
  • Opportunities for growth into management for those who excel
  • Paid sick leave for all employees
  • Paid Vacation for full-time employees
  • Reduced Employee rates for massage/facial for one family member
  • Regular employee outings to relax and Rejuvinate




*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


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