Massage Envy

  • Sales & Customer Service Associate- Berkeley Heights

    Job Locations US-NJ-Berkeley Heights
    Job ID
    2019-79181
    Category
    Sales Customer Service and Support
    Location : Address
    402-404 Springfield Ave.
    Location : Postal Code
    07922
  • Overview

    Are you ready to focus on doing what you love in a place that helps you feel and deliver your best?

     

    Massage Envy is the leader in accessible massage and skin care. As a massage therapist at our Berkeley Heights and Branchburg franchised locations, you'll join a team that's passionate about helping people feel their best through total body care. And you have a meaningful role to play in that mission as you:

    • Combine your expertise and artistry along with our protocols and modalities to design customized services that meet the individual needs of each client.
    • Build relationships with members and guests to help them pursue their total body care goals.
    • Deliver an amazing, safe, and therapeutic experience with every service.

     PLEASE NO SEASONAL APPLICATIONS

     

    Here's what's in it for you:

      

    The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment lets you enjoy more of what you love about your work. We take care of overhead costs and supplies, marketing, and building your book of business so you can focus on performing as many massages as you want. And with the repeat clientele that our membership model provides, you'll get to see the long-term impact your services make for members.


    And the perks don't stop there. We support and inspire you to be your best inside and outside the treatment room with:

     

    • Benefits that help you take care of you including a FREE employee membership with the ability to earn free massage monthly as well as discounts on retail and service hours.
    • A healthy compensation plan and competitive salary. We also offer referral bonus to employees who continue to recruit peers.
    • A dedication to self-care with an education program that helps managers understand the physical impact of your work and gives you the tools to prolong the career you love.
    • Continuing education with 12+ free CEs every year.
    • A commitment to safety and providing a therapeutic, healing environment for you and Massage Envy members and guests.

    What We'll Accomplish Together

    As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

     

    • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Driving member retention through outreach via phone and email to current members.
    • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
    • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

    What it Takes to Succeed

    We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

     

    • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
    • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
    • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
    • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
    • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
    • Great teammates who can work well with other in a fun and fast-paced environment.
    • Supporters of total body care with a general knowledge of massage and skin care services.

     

    We Believe Our Differences Make Us Better

    We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 

     

    If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

     

     


     

     

    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

     

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