Massage Envy

Sales & Customer Service Associate

Job Locations US-TN-Germantown
Job ID
2019-77328
Category
Sales Customer Service and Support
Location : Address
7820 Poplar Avenue
Location : Address 2
Ste. 4-6
Location : Postal Code
38138

Overview

**Once you submit your resume, please complete the online assessment at the link below: http://www.ondemandassessment.com/verify/apply/meBBmq/bnwhDaa
***NOTE: This is not a receptionist or medical filing job. This is a position focused on client interaction/customer service,membership sales, gift card sales, and retail sales.
*Candidates with backgrounds in sales, hospitality, fitness, retail, or the restaurant industry are welcomed to apply.
* Looking for mature thinking, customer service oriented people.

 

Do you love helping others?

 

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy ColliervilleMassage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Collierville franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

 

  • Help clients understand the benefits of regular massage, skin care and stretch.
  • Establish relationships with members and guests to grow and retain a client base.
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

 

Here's what's in it for you:

 

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

• Wage plus sales bonuses
• Health Insurance

• Vision Insurance
• Dental Insurance
• 401 K
• Paid Time Off

A dynamic, energizing environment where you're consistently challenged, never bored.   

Training to help you grow and refine your sales and customer service skills.

*All employee benefits have qualification guidelines based on months of employment and employment status.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

 

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

 

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with other in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage and skin care services.
  • Qualifications :
    The requirements listed below are representative of the knowledge, skills, and/or ability required for this job. Education, Skills and Experience:
    • High school diploma or equivalent (GED) required.
    • Basic math and cash handling experience, phone and computer skills.
    • Customer service and sales experience, required.
    • Must be customer service oriented and able to interact professionally with members/guests, prospective clients, vendors and clinic management.
    • Must have good communication skills in order to effectively communicate with members/guests on membership benefits, and clinic policies and procedures.
    • Must be able to prioritize and perform multiple tasks.
    • Must work cohesively with others in a fun and fast paced environment.
    • Must be able to work flexible days and hours.
    • Satisfactory results of background and reference check is a condition of employment in this position.
    • General knowledge of services and modalities offered by Massage Envy Spa. Understands and believes in the healing benefits of massage therapy and bodywork.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 

 

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

 

 


 

 

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

 

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