Massage Envy

Manager- Downtown Silver Spring

Job Locations US-MD-Silver Spring
Job ID
Sales Customer Service and Support
Location : Address
955 Wayne Avenue
Location : Postal Code


Job Desciption:

  • Communication liaison between staff and General Manager
  • Lead Member Welcome Committee 
  • Resolve Customer Service Issues
  • Quality Control
  • Sales of membership, retail, enhancements and services
  • Gains commitment from clients concerning re-booking and membership
  • Makes great first impressions and builds lasting impressions
  • Exceed the needs of the client
  • Listens, empathizes, apologizes, and takes personal responsibility to resolve any client issues
  • Properly preserves composure during busy client times
  • Develops appropriate strategies to cope with situations such as multi‐tasking, organization of work
  • Actively participates in role‐playing, trainings and activities, regular meetings and coaching
  • Owns personal growth and development using learning tools and resources, engages in skill building by participating in daily role‐playing
  • Maintains a high level of quality, productivity, and service
  • Acts with integrity and high ethical standards
  • Communicates effectively with clients and team members
  • Maintains effective written and verbal communication
  • Communicates in a timely manner
  • Follow up as necessary will all assigned tasks

Here's what's in it for you:


The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

  • Benefits that help you take care of you including health and dental benefits after 90 days of successful employment.
  • A healthy compensation plan that rewards your hard work based on experience and education.  
  • A positive work culture and a dynamic environment where you're consistently challenged, never bored.   
  • Training to help you grow and refine your skills as a professional.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service 
  • Promoting the value of total body care 
  • Driving member retention
  • Upholding the Massage Envy core values 
  • Protecting our workplace culture 

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role have:


  • fully flexible schedule (7 days a week). Evening and weekend availability is required for this position
  • 3+ years of hospitality related customer service experience is required
  • Bachelor's Degree is preferred
  • Persuasiveness: Sells the Massage Envy Membership Program
  • Etiquette: Thrives in phone etiquette and in personal relations
  • Capable of working independently and in a team setting
  • Eye for detail: While booking appointments, checking guests in and out of their
    appointments, and maintaining the overall freshness of the spa
  • Application of training: Applies tools learned from training to day to day life
  • Accountable: For their actions and job responsibilities
  • Polished Professional

This is a full-time position


We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 


If you're ready to put your amazing skills to work to help people feel their best, we can't wait to meet you.





*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.



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