Massage Envy

Front Desk Sales Associate

Job Locations US-TX-Southlake
Job ID
Sales Customer Service and Support
Location : Address
250 Randol Mills Avenue
Location : Address 2
STE 300
Location : Postal Code





Do you love helping others?


Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Massage Envy franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:


  • Help clients understand the benefits of regular massage, skin care and stretch.
  • Establish relationships with members and guests to grow and retain a client base.
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.


Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

  • A dynamic, energizing environment where you're consistently challenged, never bored.   
  • Training to help you grow and refine your sales and customer service skills.


Benefits that help you take care of you:

    • Employee Discounts:  Free Membership to Massage Envy with 1 Monthly Massage covered.
    • Vacation Time:  Full-time Employees that average of 30 hours per week, will be eligible for 1 week vacation after 1 year of employment. 2 weeks after 4years.
    • Insurance:  We offer medical, dental, vision, accident, and short term diability insurance to full time eligible employees after completing their 90-day probationary period.
    • Referral Bonus Plan For LMT's - You can receive $250 (Part time); $500 (Full time) for referrals!
    • A base pay plus uncapped commissions for Member Sign ups!
    • Our Top Sales Associates make around $500+ a week!
    • A dedication to self-care with an education program that helps you understand the physical impact of your work and gives you the tools to prolong the career you love.
    • A commitment to safety and providing a therapeutic, healing environment for you and Massage Envy members and guests.



Please note that we have 8 locations: Arlington Highlands, Alliance Town Center, Fort Worth Hulen, Montgomery Plaza, Parkwood, Southlake West, Southlake East, Uptown West Village

What We'll Accomplish Together


  • $10-12 per hour plus uncapped sales commissions! 
  • Medical, Dental, Vision offered
  • PTO that increases over tenure!

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

What it Takes to Succeed

Qualified candidates will:


Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have strong phone and computer skills.
  • Have previous customer service experience (preferred).
  • Be able to prioritize and perform multiple tasks.
  • Work cohesively with others in a fun and fast-paced environment.
  • Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
  • Maintain client confidentiality.




*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


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