Massage Envy

  • Sales Associate (Full Time)

    Job Locations US-VA-Reston
    Job ID
    Sales Customer Service and Support
    Location : Address
    1412 North Point Village Center
    Location : Postal Code
  • Overview

    You can help a numerous amount of people by sharing the knowledge of massage therapy benefits.


    Become a part of a community of caregivers committed to helping people feel their best here at Massage Envy Reston North Point.  As a customer service associate at our franchised location, you'll join a strong and developed wellness community.    Massage Envy is the leader in accessible massages to help promote wellness through massage therapy.  Your role with us will include:


    • Help clients understand the benefits of massage therapy, skin care, and stretching.
    • Establish relationships with members and guests to grow and retain a client base by finding out how to best customize each service to the needs of the client.
    • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.


    Here's what's in it for you:


    The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

    • Benefits that help you take care of you including employer-paid healthcare,  and paid time off. 
    • A healthy compensation plan that rewards your hard work like a base pay  and Commission.
    • A dynamic, energizing environment where you're consistently challenged, never bored.   
    • Training to help you grow and refine your sales and customer service skills.

    What We'll Accomplish Together

    As a team, we're committed to help clients do more of the things they love by providing excellent and professional services. Your role and the work you do every day is at the very heart of our mission!  This includes:


    • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Driving member retention through outreach via phone and email to current members.
    • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
    • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

    What it Takes to Succeed

    A team succeeds as one unit, so we are looking for people with the passion and experience to be amazing. Those who thrive in this role are:


    • Ambitious  Those who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
    • Integrity  There are times when doing the right thing isn't the easiest path.  We believe in making the right choice so we can be a champion of well-being to our members, guests, and team members.
    • Innovative The retail setting can be very dynamic, to say the least.  We love those who pride themselves in the ability to adapt by improvising solutions.  
    • A true teammate Working in a fast paced environment requires team work.  We succeed as one unit, and to do so requires that we help each other.  There are plenty of opportunities for you to shine here at Massage Envy, but there are times for humility so that the team can progress as one.


    We believe our differences make us better

    We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 


    If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.





    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.



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