Massage Envy

  • Front Desk Sales Associate

    Job Locations US-PA-Wayne
    Job ID
    2019-64345
    Category
    Sales Customer Service and Support
    Location : Address
    283 E. Swedesford Road
    Location : Postal Code
    19087
  • Overview

    FDA_Job_Profile_Header

    What We'll Accomplish Together

    OVERVIEW

    You're the first and last face a client sees, setting the tone for the best customer experience possible. You deserve a career that helps you feel and deliver your best.

     

    RESPONSIBILITIES

     

    As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

    • Promoting the Wellness Program.
    • Answering phone calls.
    • Setting and checking members and guests in and out for appointments.
    • Greeting members and guests upon arrival.
    • Re-engaging inactive members.
    • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
    • Accepting constructive criticism in a positive manner and using it as a learning tool.
    • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
    • Staying updated on retail products, services, and promotions.
    • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
    • Assists in administrative tasks including filing, member folder
    • maintenance, and data entry of client records and surveys.
    • Assists in maintaining cleanliness of therapy rooms, common
    • areas and store room.
    • Various duties as assigned by Clinic Management.

     

    What it Takes to Succeed

    Qualified candidates will:

     

    Education, Skills and Training:

    • Have a high school diploma or equivalent (GED).
    • Possess basic math and cash handling experience.
    • Have strong phone and computer skills.
    • Have previous customer service experience (preferred).
    • Sales experience 
    • Be able to prioritize and perform multiple tasks.
    • Work cohesively with others in a fun and fast-paced environment.
    • Possess general knowledge of massage and esthetic services and modalities.

    Communications and Personal Interactions

    • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
    • Maintain client confidentiality.

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    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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