Massage Envy

  • Sales & Customer Service Associate

    Job Locations US-FL-Royal Palm Beach
    Job ID
    2018-50652
    Category
    Sales Customer Service and Support
    Location : Address
    11021 Southern Blvd,
    Location : Address 2
    STE 100
    Location : Postal Code
    33411
  • Overview

    Do you love helping others?

     

    Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Royal Palm Beach. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Royal Palm Beach franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

     

    • Help clients understand the benefits of regular massage, skin care and stretch.
    • Establish relationships with members and guests to grow and retain a client base.
    • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

     

    Here's what's in it for you:

     

    The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

    • Benefits that help you take care of you including [Health and dental insurance: Regular full time employees are eligible for medical coverage after a sixty (60) day waiting period from date of hire. The employer’s contribution of 50% for single employee on the basic plan. 401K with matching: Regular full time employees after one (1) year of service or 1000 hours and have continuous uninterrupted employment in good standing are eligible to enroll in the 401 k plan with an employer match of up to 4%. Paid time off: Regular full time employees will accrue 8 hours of paid time off for every 200 hours worked. Birthday massage:  Employees will receive a free 1 hour massage during their birthday month.]
    • A healthy compensation plan that rewards your hard work with Base Pay: varies with expeience. Enhancement commission: An additional $1 per enhancement that you book.  Membership commissions: You are paid $6-$12 for selling auto renew memberships. Membership bonuses: There are biweekly and monthly bonuses that can be earned when the predetermined goals are met. In house contests: Frequent in house contests with varying goals and prizes.  
    • A dynamic, energizing environment where you're consistently challenged, never bored.   
    • Training to help you grow and refine your sales and customer service skills.

    What We'll Accomplish Together

    As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

     

    • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Driving member retention through outreach via phone and email to current members.
    • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
    • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

    What it Takes to Succeed

    We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

     

    • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
    • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
    • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
    • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
    • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
    • Great teammates who can work well with other in a fun and fast-paced environment.
    • Supporters of total body care with a general knowledge of massage and skin care services.

     

    We Believe Our Differences Make Us Better

    We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 

     

    If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

     

     


     

     

    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

     

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