Massage Envy

  • Sales & Customer Service Associate

    Job Locations US-VA-Virginia Beach
    Job ID
    2018-44491
    Category
    Sales Customer Service and Support
    Location : Address
    3352 Princess Anne Road
    Location : Address 2
    STE 915
    Location : Postal Code
    23456
  • Overview

    Would you love to help others so they can feel and look their best?

     

    Are you ready to be a sales superstar who wants to use your talents for good?  Can you wow every customer with your customer servicet?  If so, we'd love to have you on our team at the Virginia Beach LANSTOWN COMMONS Massage Envy.  You will have a meaningful role:

    • Helping clients understand the benefits of receiving regular massage, skin care and assisted stretch.
    • Establishing genuine relationships with members and guests so they can make total body care as part of their wellness journey on an on-going basis
    • Connecting clients with home-care retail products that improve, enhance, and extend the positive impact of the services they receive.

     

    Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Landstown Commons. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Landstown Commons franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

     

    • Help clients understand the benefits of regular massage, skin care and stretch.
    • Establish relationships with members and guests to grow and retain a client base.
    • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

     

    Here's what's in it for you:

     

    The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

      • Benefits that help you take care of you including employer paid healthcare, paid time off, 401(K) plan, employee discounts on all services and retail product, and more.
      • A healthy compensation plan that rewards your hard work with sales bonuses awarded on a progressive basis with high performers earning monthly sales bonuses from $200 to $500, in addition to their base hourly rate. Plus periodic contests and incentives.
      • A dynamic, energizing environment where you are constantly challenged and learning.
      • Training to help you grow and refine your sales and customer service skills.  Fast-track career development opportunities available to those who are committed.

    What We'll Accomplish Together

    As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

     

    • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Driving member retention through outreach via phone and email to current members.
    • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
    • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

    What it Takes to Succeed

    We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

     

    • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
    • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
    • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
    • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
    • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
    • Great teammates who can work well with other in a fun and fast-paced environment.
    • Supporters of total body care with a general knowledge of massage and skin care services.

     

    We Believe Our Differences Make Us Better

    We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 

     

    If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

     

     


     

     

    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

     

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