Massage Envy

  • Sales & Customer Service Associate

    Job Locations US-CA-San Diego
    Job ID
    2018-44467
    Category
    Sales Customer Service and Support
    Location : Address
    9925 Carmel Mountain Road
    Location : Postal Code
    92129
  • Overview

    As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

    • Answering phone calls.
    • Setting and checking members and guests in and out for appointments.
    • Greeting members and guests upon arrival.
    • Promoting the Wellness Program.
    • Re-engaging inactive members.
    • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
    • Accepting constructive criticism in a positive manner and using it as a learning tool.
    • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
    • Staying updated on retail products and promotions.
    • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

     

    What We'll Accomplish Together

    As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

     

    • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Driving member retention through outreach via phone and email to current members.
    • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
    • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

    What it Takes to Succeed

    Education, Skills and Training:

    • Have a high school diploma or equivalent (GED).
    • Possess basic math and cash handling experience.
    • Have strong phone and computer skills.
    • Have previous customer service experience (preferred).
    • Be able to prioritize and perform multiple tasks.
    • Work cohesively with others in a fun and fast-paced environment.
    • Possess general knowledge of massage and esthetic services and modalities.

    Communications and Personal Interactions

    • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
    • Maintain client confidentiality.

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    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


     

     

    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

     

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