Massage Envy

  • Front Desk Sales Associate

    Job Locations US-NY-Port Washington
    Job ID
    2018-42318
    Category
    Sales Customer Service and Support
    Location : Address
    47 Main Street
    Location : Postal Code
    11050
  • Overview

    FDA_Job_Profile_Header

    What We'll Accomplish Together

     As a front desk associate at this Massage Envy Port Washington essential responsibilities revolve around providing excellent services to members and guests. These include:

    • Welcoming members and guests with a legendary smile. 
    • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
    • Answering phone calls.
    • Setting and checking members and guests in and out for appointments.
    • Promoting the Wellness Program.
    • Re-engaging inactive members.
    • Staying updated on retail products and promotions.
    • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
    • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
    • Accepting constructive criticism in a positive manner and using it as a learning tool.

    What it Takes to Succeed

    Qualified candidates will:

     

    Education, Skills and Training:

    • Have a high school diploma or equivalent (GED).
    • Possess basic math and cash handling experience.
    • Have strong phone and computer skills.
    • Have previous customer service experience (preferred).
    • Be able to prioritize and perform multiple tasks.
    • Work cohesively with others in a fun and fast-paced environment.
    • Possess general knowledge of massage and esthetic services and modalities.

    Communications and Personal Interactions

    • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
    • Maintain client confidentiality.

    Our Commitment to our Team

    • We are committed to providing the best growth and job satisfaction environment for our team. We treat our team like family. We approach everything with a growth mindset and do our best to be a better version of ourselves every day.

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    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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