Massage Envy

  • Sales & Customer Service Associate

    Job Locations US-DC-Washington
    Job ID
    2018-42167
    Category
    Sales Customer Service and Support
    Location : Address
    4926 Wisconsin Ave NW
    Location : Address 2
    Main Level
    Location : Postal Code
    20016
  • Overview

    You must have a strong sales background to be considered for employment.

    Responsibilities

    As a Front Desk Associate at this Massage Envy franchised location, * essential responsibility revolve around providing excellent services to members and guests. These include:

    • Answering phone calls.
    • Work evenings and weekends only. Minimum 15 hours a week.
    • Setting and checking members and guests in and out for appointments.
    • Greeting members and guests upon arrival.
    • Selling the Wellness Program.
    • Re-engaging inactive members.
    • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
    • Accepting constructive criticism in a positive manner and using it as a learning tool.
    • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
    • Selling retail products and promotions.
    • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

     

     

    What We'll Accomplish Together

    As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

     

    • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Driving member retention through outreach via phone and email to current members.
    • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
    • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

    What it Takes to Succeed

    We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

     

    • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
    • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
    • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
    • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
    • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
    • Great teammates who can work well with other in a fun and fast-paced environment.
    • Supporters of total body care with a general knowledge of massage and skin care services.

     

    We Believe Our Differences Make Us Better

    We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 

     

    If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

     

     


     

     

    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

     

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