Massage Envy

  • Sales & Customer Service Associate - FT

    Job Locations US-MN-Maple Grove
    Job ID
    2018-40102
    Category
    Sales Customer Service and Support
    Location : Address
    8091 Wedgewood Lane North
    Location : Postal Code
    55369
  • Overview

    Front Desk Sales Associate / Key Holder / Shift Lead

     

    We are hiring one high energy, organized Front Desk Sales Associate / Key Holder who is interested in advancement with our company. This individual will quickly grow and advance in duties, able to positively direct the work of others while leading by example.

     

    The ideal candidate is outgoing, can manage time effectively, problem solve, stay organized, and has a strong work ethic. Exceptional customer service has been proven in past job experience along with strong presentation skills.

     

    Job Duties:

    • Interacting with staff and customers, answering phone calls and scheduling appointments
    • Maintaining store standards with pride
    • Client transactions
    • Explaining benefits of our services and presenting our Wellness Program
    • Drive a best-in-class service experience that exceeds our customer's expectations, inspires customer confidence and creates loyalty.

     

    Opportunities for advancement including Key Holder, Shift Lead and Assistant Manager available after training!  These positions offer additional compensation and we offer on the job paid training. We have a competitive base pay plus bonus and monthly incentives.

     

    Massage Envy Maple Grove is a top performing location and you will enjoy working in a fast paced environment with our massage therapist and esthetician team members and clients. We are hiring long term individuals who want to grow with us and excel in their career.

     

    What We'll Accomplish Together

    As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

     

    • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Driving member retention through outreach via phone and email to current members.
    • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
    • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

    What it Takes to Succeed

    We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

     

    • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
    • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
    • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
    • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
    • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
    • Great teammates who can work well with other in a fun and fast-paced environment.
    • Supporters of total body care with a general knowledge of massage and skin care services.

     

    We Believe Our Differences Make Us Better

    We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 

     

    If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

     

     


     

     

    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

     

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