Massage Envy

  • Front Desk Sales Associate

    Job Locations US-CA-Aliso Viejo
    Job ID
    2018-37700
    Category
    Front Desk Associate
    Location : Address
    26852 La Paz Road
    Location : Address 2
    #2-A
    Location : Postal Code
    92656
  • Overview

    FDA_Job_Profile_Header

    Responsibilities

     

    If you like to have fun while you work, and you like to interact with customers throughout your shift, then you'll love working with us. As a front desk sales associate you are the backbone of our spa, coordinating everything and everyone from massage therapists to our members and guests.

     

    Our successful associates maintain a minimum sales goal using an established sales process, and the best part is we provide excellent training.

    Other responsibilities include: proficiently selling our wellness program to all interested clients, as well as up-selling additional products and retail, promptly and professionally answering the phone, efficiently/accurately booking appointments, communicating customer needs to our massage therapists, greeting incoming members/guests and efficiently checking them in and out, and helping us maintain a clean, calm, professional, and soothing spa environment.

     

    As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

    • SELLING the Wellness Program- This is a SALES Position.
    • Answering phone calls.
    • Setting and checking members and guests in and out for appointments.
    • Greeting members and guests upon arrival.
    • Re-engaging inactive members.
    • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
    • Accepting constructive criticism in a positive manner and using it as a learning tool.
    • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
    • Staying updated on retail products and promotions.
    • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

    Qualifications

    Qualified candidates will:

     

    Education, Skills and Training:

    • Have a high school diploma or equivalent (GED).
    • Possess basic math and cash handling experience.
    • Have strong phone and computer skills.
    • Have previous customer service experience (preferred).
    • Be able to prioritize and perform multiple tasks.
    • Work cohesively with others in a fun and fast-paced environment.
    • Possess general knowledge of massage and esthetic services and modalities.

    Communications and Personal Interactions

    • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
    • Maintain client confidentiality.

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    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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