Massage Envy

  • Front Desk Sales Associate

    Job Locations US-MA-Framingham
    Job ID
    2018-35152
    Category
    Front Desk Associate
    Location : Address
    85 Worcester Rd
    Location : Address 2
    STE B
    Location : Postal Code
    01701
  • Overview

    FDA_Job_Profile_Header

    Responsibilities

    Are you passionate about having a positive impact in the life of each person whose path you cross? Our Front Desk Associate is the first and last face our clients see and really sets the tone for the best customer service experience possible.

    At Massage Envy Framingham, we are a community of caregivers committed to helping clients feel their best! You will work to help introduce clients to a lifestyle of wellness, relaxation and a renewed spirit by enrolling them in our wellness program.

    If you are interested in working with us, you can apply by submitting your resume.

    Responsibilities:

    • Scheduling/Confirming appointments
    • Face-to-face consultations with guests
    • Using sales skills to promote our wellness program and sell memberships
    • Maintaining a clean atmosphere
    • Identifying each clients' needs and matching them with the appropriate therapist/services
    • Administrative skills including filing, answering phones and booking appointments

    Requirements:

    • A reliable team player with strong work ethic and excellent customer service skills
    • Self-motivated to work independently with little or no direction
    • Positive, fun and enthusiastic attitude
    • Neat and professional appearance
    • High school diploma required. *MUST be available to work mornings, evenings and weekends

    Benefits:

    • Position has a guaranteed hourly rate, commission and bonuses
    • Paid Holiday, Vacation and Sick Time
    • Massages and facials; additional services available at reduced costs
    • Employee rewards program, contests and referral bonuses
    • Growth opportunities within the spa
    • Receive a discount on Murad Skincare and Spa Retail products
    • AFLAC Short/ Long Term Disability, Medical and Altus Dental benefits
    •  

    Qualifications

    Qualified candidates will:

     

    Education, Skills and Training:

    • Have a high school diploma or equivalent (GED).
    • Possess basic math and cash handling experience.
    • Have strong phone and computer skills.
    • Have previous customer service experience (preferred).
    • Be able to prioritize and perform multiple tasks.
    • Work cohesively with others in a fun and fast-paced environment.
    • Possess general knowledge of massage and esthetic services and modalities.

    Communications and Personal Interactions

    • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
    • Maintain client confidentiality.

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    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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