Massage Envy

Front Desk Sales Associate

Job Locations US-CA-Cupertino
Job ID
Sales Customer Service and Support
Location : Address
20640 Stevens Creek Boulevard
Location : Postal Code



What We'll Accomplish Together

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

What it Takes to Succeed


Education, Skills and Training

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have strong phone and computer skills.
  • Have previous customer service experience (preferred).
  • Be able to prioritize and perform multiple tasks.
  • Work cohesively with others in a fun and fast-paced environment.
  • Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
  • Maintain client confidentiality.



  • Must have a flexible availability
  • Normal operating hours are from 8:00 am to 10:00 pm Monday through Friday; 8:00 am to 6pm Saturday, and 10:00 am to 8:00 pm Sunday
  • Shifts vary based on the operational requirements of the Spa

Position Type

  • Full Time (preferred)
  • Part Time


  • Hourly plus Commission 

Required Experience

  • Customer Service
  • Sales (plus!)


  • Free membership at Massage Envy
  • Free earned massages or facials
  • Discounts on all services and retail
  • Full time & part time positions available
  • Health insurance to eligible employees
  • Opportunities for growth





*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


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