Massage Envy

Front Desk Associate

Job Locations US-TN-Hixson
Job ID
Sales Customer Service and Support
Location : Address
5591 Highway 153,
Location : Postal Code



What We'll Accomplish Together

We are looking for people who BELIEVE that massage and skincare should be a part of everyone's wellness routine! Massage Envy is not only the #1 massage provider in America but now also the #1 Skincare provider in America! You must be passionate about educatng our clients on the benefits of massage and skincare. Massage Envy now has partnerships with Obagi, PCA and Jan Marini. These skincare lines are usually just elusive to medical spas and dermatologists but now we are one of the only clinics in Chattanooga ot carry them and use them for our services. You must be passionate about educating yourself on these skin care lines so that you can educate your members and guests. These high efficacy products now provide our Front Desk Associates with a higher income potential than ever before. If you possess a high SALES Skill set and Great Customer service than you can deteremine your own income at Massage Envy!

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

What it Takes to Succeed

Qualified candidates will:


Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have strong phone and computer skills.
  • Have previous customer service and sales experience.
  • Be able to prioritize and perform multiple tasks.
  • Work cohesively with others in a fun and fast-paced environment.
  • Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
  • Maintain client confidentiality.




*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


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