Massage Envy

  • Spa Back

    Job Locations US-TX-Katy
    Job ID
    2018-31820
    Category
    Sales Customer Service and Support
    Location : Address
    23730 Westheimer Parkway
    Location : Address 2
    Suite L
    Location : Postal Code
    77494
  • What We'll Accomplish Together

    As a Spa Back  at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

    • Preparing enhanced therapies and hot towels
    • Warming and cleaning hotstones and other resources used by frontdesk and therapist
    • Changing sheets and blankets in treatment rooms
    • Sweeping, dusting and vacuuming of hallways lobby areas and treatment rooms
    • Placing incoming calls on hold
    • Preparing clinic for Corporate Visits
    • Maintaining cleaniness of breakroom, bathrooms, and offices
    • Organizing closet spaces
    • Removing trash
    • Cleaning I-pads and charging stations
    • Accepting constructive criticism in a positive manner and using it as a learning tool.
    • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
    • Staying updated on retail products and promotions.
    • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

    What it Takes to Succeed

    Qualified candidates will:

     

    Education, Skills and Training:

    • Have a high school diploma or equivalent (GED) (preferred).
    • Have previous customer service experience (preferred).
    • Be able to prioritize and perform multiple tasks.
    • Work cohesively with others in a fun and fast-paced environment.

    Communications and Personal Interactions

    • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
    • Maintain client confidentiality.

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