Massage Envy

Assistant Manager

Job Locations US-MI-West Bloomfield
Job ID
2018-30034
Category
Management
Location : Address
6335 B Orchard Lake Road
Location : Postal Code
48322

Overview

Responsibilities

As an assistant manager at this franchised Massage Envy location,* you work closely with the manager who is responsible for the successful operations of the franchised location.

Essential responsibilities include:

  • Assist with daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests.
  • Assisting manager in achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals.
  • Managing key business operations including membership and retail sales, client scheduling, customer service calls, etc.
  • Maintaining a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.

Qualifications

Qualified candidates will:

Education, Skills and Training:

  • Have a college degree (preferred).
  • Have previous management and sales experience within a service or retail industry.
  • Possess the ability to identify and solve problems, and effectively interact with and lead staff.
  • Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends in sales reports.
  • Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, franchise owners, and regional developers.
  • Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture.
  • Maintain client confidentiality.

 

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*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

 

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