Massage Envy

Assistant Manager

US-AL-Montgomery
Job ID
2018-27546
Category
Management
2478 Berryhill Rd., Ste. 6

Overview

Responsibilities

As an assistant manager at this franchised Massage Envy location,* you’re responsible for the successful sales and front desk of the franchised location.

Essential responsibilities include:

  • Overseeing and managing daily operations of the front desk, ensuring that excellent service is consistently delivered to members and guests.
  • Assisting clinic manager in setting and achieving membership and retail sales and profitability goals and partnering with clinic manager to regularly monitor progress against goals.
  • Managing, training, monitoring, and coaching the performance of sales associates.
  • Assisting with establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, training, performance evaluation, conducting staff meetings, resolving concerns and disputes,  disciplining and employees as well as all associated recordkeeping.
  • Assisting key business operations including inventory and marketing, etc.
  • Assisting to maintain a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.

Qualifications

Qualified candidates will:

Education, Skills and Training:

  • Have a college degree (preferred).
  • Have previous management, marketing, and sales experience within a service or retail industry.
  • Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
  • Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends in sales reports.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, franchise owners, and regional developers.
  • Be able to communicate information to clinic manager and other individuals in the Massage Envy franchise network.
  • Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture.
  • Maintain client confidentiality.

 

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*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

 

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