Sales & Customer Service Associate

Job Locations US-IL-Rockford
Job ID
2025-232113
Category
Sales Customer Service and Support
Location : Address
6241 E. State Street
Location : Postal Code
61108

Overview

Where Better Careers Begin!
Massage Envy Rockford, 6241 E State St, Rockford, IL  61108 | In Forest Plaza, next to Marshalls


Do you have a passion for helping others? At the Massage Envy Rockford franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.


Perks & Pay:

 

  • Competitive pay Average of $18.50/ hour including bonuses and commissions
  • Employer-paid healthcare including medical, dental and vision plans
  • Matching 401(k)
  • Paid time off
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • A free massage, skincare or stretch service each month
  • 40% off all retail products for personal use


Qualified Candidates:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are sales professionals who have a passion for helping people

 

  • Hours Needed: 
    • Monday 3:45 - 9:30 pm
    • Wednesday:  8:45 am  - 4:00 pm
    • Thursday:  8:45 am - 4:00 pm
    • Friday:  10:00 am - 5:30 pm
    • Saturday 8:45 am - 4 pm
  • We offer a set schedule so that you always know when we need you to work


Day-to-Day:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach


Culture & Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

 


If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

 

 


*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Salary

Average of $18.50 per hours including bonus and commissions

Job ID

2025-232113

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