Full Time
Must be available to work mixed morning and evening shifts weekdays (8:00am - 8:30pm) with Saturday and Sunday availability.
Do you enjoy helping others?
Do you want to gain exposure to therapeutic massage and skin care as part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Hamburg, New York. Massage Envy is the leader in accessible massage and skin care. As a wellness support specialist at our Hamburg franchised location,* you'll join a wellness community that's 35,000 strong. And you have an important role to play as you:
- Support and empower our service providers as they deliver amazing, safe, and professional massage and skin care services.
- Help to deliver a consistently excellent experience for members and guests by creating and maintaining a pleasant, clean, calming environment.
- Build strong relationships with team members, becoming the go-to support person that helps to keep this all-star team performing at its best.
Here's what's in it for you:
The rewards of the job go beyond the difference you're helping to make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:
- Benefits that help you take care of you hourly pay rate plus commission and bonus', paid time off, dental, vision, life and disabitly insurance, tuition reimbursement (must qualify) flexible scheduling.
- A dynamic, energizing environment where you’re consistently challenge—never bored.
- Growth and learning, offering valuable experience in the unique franchise massage setting as you complete your professional requirements for massage or skin care.
What We'll Accomplish Together
As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is supporting service providers and front-of-house staff and making sure important operational tasks are completed to keep everything running smoothly. This includes:
- Creating a pleasant and professional atmosphere ensuring that the lobby, front desk, retail shelves, tranquility and treatment rooms are clean, organized, well-stocked and ready for clients.
- Helping to deliver outstanding customer service by assisting front desk staff with filing, organizing, shipping and receiving, and other tasks as needed so they're prepared to focus on clients.
- Supporting the delivery of our brand promise, "We help you take care of you," by ensuring that treatment rooms are client-ready and that service providers have everything they need to deliver amazing services.
- Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
- Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
- Answering phone calls.
- Setting and checking members and guests in and out for appointments.
- Greeting members and guests upon arrival.
- Promoting the Wellness Program.
- Re-engaging inactive members.
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
- Accepting constructive criticism in a positive manner and using it as a learning tool.
- Staying updated on retail products and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
What it Takes to Succeed
We only succeed together, so we're looking for people who have what it takes to be amazing. Those who shine in this role are:
- A sales driven, goal oriented mindset
- Total body care champions who believe that therapeutic massage and skin care are an essential part of body maintenance and are on a growth path to becoming service providers (ongoing employment in this role will be contingent upon meeting specific progress benchmarks for becoming a massage therapist or esthetician).
- People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
- Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
- Great teammates who can work well with others in a fun and fast-paced environment.
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
