Where Better Careers Begin!
We are seeking a dedicated Service Provider (Massage Therapist & Esthetician) Lead to join our team. The ideal candidate will have a passion for operations, customer service and creating a welcoming environment for spa guests and employees.
Perks & Pay:
- Competitive base pay of plus bonuses
- Employer-paid (eligibility criteria applied) healthcare including medical, dental and vision plans, and telehealth plans
- Paid time off for full time employees
- Employee referral bonus program
- In-depth product and service training
- Employee discounts on all products and services
**Responsibilities:**
- Supervise Massage therapists and Estheticians; Coaching; Performance Evaluations
- Coordinate with spa staff to ensure smooth operations and exceptional customer service
- Responsible administrative tasks
- Maintain cleanliness and organization of the spa reception area
- Maintain accurate records & reporting
- Marketing efforts in-location and in the community
- Lead inventory management and stock replenishment efforts
- Be responsible for the financial health of the spa to meet or exceed goals
- Greet and welcome spa clients in a friendly and professional manner
Qualified Candidates:
- Have adminstrative, leadership and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage or Skincare industry experience is a PLUS but not required
- Are natural leaders who can build relationships while motivating, coaching and supporting a team
- Can have tough conversations in a professional and constructive manner
- Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
- Previous experience in a customer-facing supervisory role in operations, preferably in a spa or hospitality setting
- Strong time management skills to handle multiple tasks efficiently
- Be creative thinker and problem solver in a dynamic, multi-tasking environment
- Multilingual abilities are advantageous for catering to diverse clientele
Day-to-Day:
- Manage all operational aspects as related to service providers including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
- Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
- Effectively resolve customer challenges while maintaining a safe and therapeutic environment
- Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
- Develop positive relationships and build confidence with employees, members, and guests
Culture & Support:
- Award programs
- Leadership Training and Development that is invested in YOUR success
- A caring community that strives to celebrate individuality and share knowledge
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
