Guest Sales Associate

At Massage Envy, we use our expertise to make sure every customer that walks through our door leaves feeling like their best self. As a Guest Sales Associate at Massage Envy, you’ll lead with care and integrity.

This role will challenge and grow your sales skills by discovering a fine balance between creative upselling and excellent customer service. It's an opportunity to be a part of a team of wellness experts, promote restorative products and services, and advance your leadership skills through training and support. 

You belong with a brand that strives to create a culture that empowers every associate to be their best self!

We are flexible and looking for either Full-time or Part-time people to join our team!

Benefits

• Uncapped Monthly Bonus Potential
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Complimentary membership, services, and discounts
• Continuous training and coaching on sales and customer service that will help you anywhere your career takes you
• Opportunities for driven, goal focused, and exceptional service professionals to advance quickly into local and national leadership and field support roles
• Fast growing company with national brand recognition working to drive an inclusive community

Responsibilities:
Sales

• Sell wellness package memberships to Massage Envy guests
• Use service provider recommendations to sell at-home care routines and guest treatment plans
• Inform guests of additional services such as facials or stretching

Customer Service

• Effectively communicates with guests in-person, over the phone, and via email in an upbeat and professional manner.
• Work cohesively with others in a high-volume, fast-paced environment.

Administrative

• Book appointments to achieve maximum scheduling efficiency
• Maintain client files and proactively communicate client wants and needs to service providers
• Clean and disinfect common areas as needed
• Completes all other duties assigned by management
• Resolve customer issues through empathy, active listening and creative problem solving consistent with company culture as well as standards, practices, policies, and procedures

A successful employee with Cambridge Spa Group will have positive energy and a customer service mentality. The ideal candidate will be solutions oriented while taking action to get things done. You must be curious and willing to research answers, identify when you need help, speak up and have the ability to perform in a fast paced, ever changing environment. You are a liaison between our clients and our service providers. You thrive in being a culture ambassador that is welcoming to all. You want to support people and create a fun place to work for yourself and those around you.

Required Experience

• Prior sales and customer service experience preferred.
• Must have computer and cash handling skills.
• Must be able to prioritize and perform multiple tasks.
• Must be able to work cohesively with others in creating fun in a fast-paced environment.
• Strong communication skills both on the phone and in person
• High school diploma or equivalent.

ROP: $13.00 - $15.00 Per Hour DOE + Commission

Location: Hiring for multiple locations in the Reno Region

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you!
We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, Cambridge Spa Group will provide reasonable accommodations for qualified individuals with disabilities.
Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.