Operations Manager

Where Better Careers Begin!
Massage Envy Williamsville / Main&Transit - 4375 Transit Rd, Clarence NY 14221 

Are you a natural leader who loves to inspire others to succeed? At the Massage Envy Williamsville franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

ESSENTIAL DUTIES:  The Operations Manager is responsible for assisting the Regional General Manager in overseeing the strategic operations of the (1) location. This position oversees the operational practices making sure the location runs efficiently and meets all sales goals while complying with all company policies and procedural requirements of the Prayus Group under the Regional General Manager.

QUALIFICATIONS:  The requirements listed below are representative of the knowledge, skills and/or ability required for this position.

EDUCATION/SKILLS/TRAINING: College education preferred.  At least 2 years in a leadership/ management position or equivalent preferred with the proven ability to manage a staff.  Prior management and sales experience in service/retail industry. Ability to identify and problem solve, set expectations and goals and delegate.  Ability to effectively interact with and communicate expectations to staff. Able to communicate effectively with the Regional General Manager and Senior Leadership team.  Proficiency in generating membership and retail sales goals and interpreting trends in reports as needed.  Excellent training and motivational skills. Must have working knowledge and be able to navigate through ME Central, UBS, ATS and MEEVO.  Must be fully trained on all front desk positions (Wellness Consultant). Must be able to effectively train new employees in any front desk function. General knowledge of modalities offered by Massage Envy and understands the healing benefits of massage therapy, bodywork, and skincare.  Good time management and superior customer service skills are required. Comfortable with Microsoft Word, Excel, and PowerPoint software.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Improve the operational systems, processes, and policies in support of the organization’s mission -- specifically, support better management reporting and communication, information flow and management/business process and organizational planning.
• Manage and increase the effectiveness and efficiency of the Wellness Consultants, through improvements to the function as well as coordination and increased communication across all functions.
• Play an active role to obtain operational excellence.
• Engage in the hiring process and disciplinary actions as necessary.
• Play a large role in the growth of the location’s Skin Care business – Esthetician hiring, training, and coaching
• Consistently coach the Wellness Consultants and review sales performance on a regular basis
• Report to work/meetings consistently and on time; complete tasks correctly and on time or notify appropriate person with an alternate plan.
• Maintain confidentiality; listen to others without interrupting; keep emotions under control; react well under pressure

• Responsible for onboarding new hires
• Manage organization of new hire documents and updates to training and renewal of appropriate documentation.
• Contribute to building a positive team spirit; ask for and offer help when needed.
• Able to deal with frequent change, delays, or unexpected events.
• Speak clearly and persuasively in positive or negative situations; get clarification; respond well to questions; participate in meetings.
• Treat people with respect; approach others in a tactful manner; follow through on commitments; work with integrity and ethics; uphold organizational values.
• Apply feedback to improve performance; monitor own work to ensure quality. Strive to continuously build knowledge and skills.

• Responsible for inventory of all supplies, equipment, and retail product.
• Conduct staff meetings on periodic basis and/or present on relevant issues at full location staff meetings as requested by Regional General Manager. 

• Full knowledge of the crisis management procedures and media protocols
• Conduct one-on-ones with you teams to review performance, feedback, questions, concerns, promotions and incentives.
• Perform all other duties as assigned.

PHYSICAL DEMANDS:  Must be able to interact and communicate effectively with guests, members, staff, corporate representatives, franchise owners, HR and vendors.  Must be able to use office equipment including telephones, computers/iPad /fax / copier /scanner.  Regular and reliable attendance and ability to work flexible days/nights and hours. Follows all company policies, procedures, and direction.

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions and or meet the physical demands of the position upon request, as required by law. 

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.