Where Better Careers Begin!
Massage Envy Rancho San Diego
Are you a sales and customer service superstar that wants to earn uncapped bonuses while growing your career and helping people feel their best? If the answer is "YES", we want you on our team.
Cambridge Spa Group ("CSG"), a leading franchisee consolidator within the Massage Envy franchise system, is looking for enthusiastic, customer driven, sales associates to drive member satisfaction and retention as well as advanced sales.
A successful employee with Cambridge Spa Group will have positive energy and a customer service mentality. The ideal candidate will be solutions oriented while taking action to get things done. You must be curious and willing to research answers, identify when you need help, speak up and have the ability to perform in a fast paced, ever changing environment. You are a liaison between our clients and our service providers. You thrive in being a culture ambassador that is welcoming to all. You want to support people and create a fun place to work for yourself and those around you.
Benefits
- Uncapped Monthly Bonus Potential
- Medical, Dental, and Vision Insurance
- Tiered Paid Time Off - up to 3 weeks per year
- Complimentary membership, services, and discounts
- Employee Assistance Program
- Continuous training and coaching on sales and customer service that will help you anywhere your career takes you
- Opportunities for driven, goal focused, and exceptional service professionals to advance quickly into local and national leadership and field support roles
- Fast growing company with national brand recognition working to drive an inclusive community and family atmosphere
Responsibilities:
Sales
- Sell wellness package memberships to Massage Envy guests
- Recommend upgrades to client and guest treatment plans such as aromatherapy
- Inform guests of additional services such as facials or stretching
- Encourage home-care retail purchases based on service provider recommendations
Customer Service
- Greet guests and members as they enter the clinic
- Efficiently and effectively check members in and out for appointments
- Answer phones and proactively reach out to clients to book appointments and collect payments
- Resolve customer issues through empathy, active listening and creative problem solving
Administrative
- Book appointments to achieve maximum scheduling efficiency
- Maintain client files and proactively communicate client wants and needs to service providers
- Clean and disinfect common areas as needed
- Completes all other duties assigned by management
- Resolve customer issues through empathy, active listening and creative problem solving consistent with company culture as well as standards, practices, policies, and procedures
