Massage Envy Indian Trail provides whole body wellness services.
We are looking for a customer-oriented sales associate. A sales associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.
Responsibilities
- Generate sales (memberships, product & add-ons); match or exceed goals assigned
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Ability to work alone on shifts and handle any customer interactions
Skills
- Proven customer support experience or experience as a client service representative
- Spa and sales experience is a plus!
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Efficient in working with computers
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
