Massage Envy

Massage Envy Citiplace Hiring Front Desk / Sales Associate / Customer Service

US-LA-Baton Rouge
Job ID
Front Desk Associate




As a front desk associate at Massage Envy Citiplace, essential responsibilities revolve around providing excellent customer service to members and guests. These include:

  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Selling retail products and gift cards.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.


Qualified candidates will:


Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have strong phone and computer skills.
  • Have previous customer service experience.
  • Be able to prioritize and perform multiple tasks.
  • Work cohesively with others in a fun and fast-paced environment.
  • Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
  • Maintain client confidentiality.


  • Medical Insurance – After 3 months of full-time employment, eligible for health insurance and employee-paid dental and vision insurance plans.
  • Life Insurance – After 3 months of full-time employment, eligible for employer-paid term life insurance while employed with Massage Envy Citiplace.
  • Therapeutic services - One-hour complimentary massage or facial monthly with discounts on additional services. 
  • Retail – All employees receive a 10% discount off of retail products, and  a 40% discount off of Murad products.
  • 401(k) Retirement Fund - After 12 months of service, 1,000 hours worked, and reaching 21 years of age, employees are eligible to commit pre-tax dollars to a self-managed retirement fund. 


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