Massage Envy

Front Desk Sales Associate

Job ID
Front Desk Associate




Function:   Converting guests to members through first in class customer service.  Optimizing Therapist & Esthetician schedule.  Client management.


  • Outgoing, talkative, and friendly
  • Loves to sell services and products
  • Self-Managed
  • Optimistic, enthusiastic, communicates fluently
  • Quick to connect with others and build rapport
  • Comfortable socially & easy to approach
  • Great Customer Service
  • Strong cognitive skills

If you see yourself in the description of the behaviors, you’ll not only really enjoy this position, but you’ll excel at it.  The major duties described below will come natural to you.


Principle Duties:

  • Convert 1st & 2nd time Guests into Members
  • Welcome Clients with a Smile and greeting them at the door
  • Schedule Clients with matching Therapist or Esthetician
  • Presents Wellness Program to all Guests: conducts pre-chat, communicates with Therapists, conducts wellness presentation customized to Client’s needs
  • Follow conversion process exactly
  • Assists in maintaining cleanliness of the facility
  • Maintains Client files
  • Contacts Members and Guests when there are available appointments
  • Other duties as assigned


Career Path:

                  A leader demonstrates to their team what excellence looks like by doing it themselves.  For this reason, our management training program walks you through several positions before expecting you to perform as a manager.  In your first 30 days, you will learn the role of our Frontdesk associates.  After 30 days, you begin to transition through our Sales Associate position to a Key Holder position.  At the end of this training, your role as a Manager is closely monitored until you’ve reached your full potential. 


Job Benefits


  • Hourly wage plus commission and bonuses.
  • Employee massages at reduced cost.
  • Career Path to Manager


Always nice, always smiling, always friendly.




*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


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