As a Front Desk Sales Manager at Massage Envy South Windsor, you’ll be working closely with the Clinic General Business Mananger,  overseeing the day-to-day operation of the front desk staff to deliver exceptional experiences for our members and guests by following Massage Envy's proven method of sales and service.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

• Benefits that help you take care of you including Paid time off, Paid Sick Times, Employer paid $25K Life and AD&D insurance, Group Medical and Dental plans, 401K with Employer match, and a dynamic self-care Wellness Program to help you take care of you.
• A healthy compensation plan that rewards your hard work with at least 40 hrs weekly with bonus opportunities based on the team's sales performance. 
• A Dynamic, energizing environment where you're consistently challenged. Never bored!
• Leader training and development to help you grow as a manager and lead your team.

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

• Leading the way to an amazing experience for members and guests by assiting the Business Manager with managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
• Helping the location move more people forward in their wellness journeys by driving membership, promoting product sales, partnering with the Business Manager and Director of Operations to set performance goals and working with the team to achieve them.
• Building a high-achieving team by setting clear expectations, providing ongoing training and mentoring, and reviewing performance regularly to empower team members to improve and grow.
• Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
• Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission. 
• Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

A team is only as strong as its leader, so we're looking for a person who has what it takes to bring out the best in those they lead. Those who shine in this role are: 

• Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred). 
• Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations. 
• Flexible to be available to work during all normal hours of business operations at least 40 hours weekly.
• Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively. 
• Problem solvers who can think on their feet, bring people to compromise, and resolve conflict. 
• Good with people, building trust and confidence and developing positive relationships with employees, members, and guests. 

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

Education, Skills and Training:

• Previous management, marketing, and sales experience within a service, banking or retail industry.
• Proven ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
• Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends in sales reports.
• Be aware of and comply with all labor and employment laws applicable to employees, including local and state licensing laws and regulations related to general business operations.

Communications and Personal Interactions

• Strong customer service orientation
• Ability to communicate effectively with members and guests, prospective clients, vendors, franchise owners, and regional developers.
• Excellent leadership skills and the ability to motivate and inspire staff and maintain a strong team culture.
• Maintain employee and client confidentiality.

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*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.