Massage Envy

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Sales & Customer Service Associate

Job Locations US-CA-Brea
Job ID
2022-162920
Category
Sales Customer Service and Support
Location : Address
375 East Birch Street
Location : Address 2
#22
Location : Postal Code
92821

Overview

Are you a sales and customer service superstar that wants to earn uncapped bonuses while growing your career and helping people feel their best? If the answer is "YES", we want you on our team.

Cambridge Spa Group ("CSG"), a leading franchisee consolidator within the Massage Envy franchise system, is looking for enthusiastic, customer driven, sales associates to drive member satisfaction and retention as well as advanced sales.

A successful employee with Cambridge Spa Group will have positive energy and a customer service mentality. The ideal candidate will be solutions oriented while taking action to get things done. You must be curious and willing to research answers, identify when you need help, speak up and have the ability to perform in a fast paced, ever changing environment. You are a liaison between our clients and our service providers. You thrive in being a culture ambassador that is welcoming to all. You want to support people and create a fun place to work for yourself and those around you.

Benefits

  • Uncapped Monthly Bonus Potential
  • Medical, Dental, and Vision Insurance
  • Tiered Paid Time Off - up to 3 weeks per year
  • Complimentary membership, services, and discounts
  • Employee Assistance Program
  • Continuous training and coaching on sales and customer service that will help you anywhere your career takes you
  • Opportunities for driven, goal focused, and exceptional service professionals to advance quickly into local and national leadership and field support roles
  • Fast growing company with national brand recognition working to drive an inclusive community and family atmosphere

What We'll Accomplish Together

Responsibilities:

Sales

  • Sell wellness package memberships to Massage Envy guests
  • Recommend upgrades to client and guest treatment plans such as aromatherapy
  • Inform guests of additional services such as facials or stretching
  • Encourage home-care retail purchases based on service provider recommendations

Customer Service

  • Greet guests and members as they enter the clinic
  • Efficiently and effectively check members in and out for appointments
  • Answer phones and proactively reach out to clients to book appointments and collect payments
  • Resolve customer issues through empathy, active listening and creative problem solving
 

Administrative

  • Book appointments to achieve maximum scheduling efficiency
  • Maintain client files and proactively communicate client wants and needs to service providers
  • Clean and disinfect common areas as needed
  • Completes all other duties assigned by management
  • Resolve customer issues through empathy, active listening and creative problem solving consistent with company culture as well as standards, practices, policies, and procedures

Required Experience

  • Prior sales and customer service experience preferred.
  • Must have computer and cash handling skills.
  • Must be able to prioritize and perform multiple tasks.
  • Must be able to work cohesively with others in creating fun in a fast-paced environment.
  • Strong communication skills both on the phone and in person
  • High school diploma or equivalent.

What it Takes to Succeed

 

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, Cambridge Spa Group will provide reasonable accommodations for qualified individuals with disabilities.

 

 

 

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

 

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