Massage Envy

Front Desk Sales Consultant

Job Locations US-LA-Lafayette
Job ID
2022-153526
Category
Sales Customer Service and Support
Location : Address
4243 Ambassador Caffrey Pkwy
Location : Address 2
STE 106
Location : Postal Code
70508

Overview

Are you searching for a job that continues to motivate you to become better than you were yesterday? Are you hoping to join a team that cares about you, your wellbeing and looks forward to helping you be as successful as possible? Are you wishing that you can find a team that allows your outgoing personality to shine and love of getting to know people flourish? You are in the right place!

 

 

As a Front Desk Associate, you will be delivering a best in class customer experience! You will book appointments, check guests in and out, educate clients on the importance of routine body and skin care services while upholding a meaningful connection with clients, and ensuring a healthy environment for everyone involved! As a team, front desk associates, Massage Therapists, Estheticians and our Leadership Team work closely together to ensure we have the support system we crave while reaching all of our goals! 

 

 

We are looking to hire part time and full time associates to our team. The best candidate is one who is  friendly, personable, and easy to talk with! Having a friendly and positive attitude is a huge part of this integral role.

 

 

You can look forward to these key attributes:

  • A steady flow of Members and Guests coming in to location and the ability to build new relationships regularly
  • Flexible hours
  • Fun and Healthy environment that supports your success
  • Growth opportunities
  • A free 60-minute session monthly
  • Discounts on additional services and retail products
  • Monthly Bonuses
  • Team contests to help build our strength and confidence in ourselves and eachother
  • Competitive hourly rate AND commissions
  • Consistent feedback on performance
  • Access to in-depth training in sales, customer service and retail 

 

 

 

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

 

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We understand the importance of team work and thrive on helping each other grow into success. Therefore, we're looking for people with the passion and motivation to be amazing. Those who thrive in this role are:

 

  • Sales superstars who aren't afraid to take the lead in connecting with clients in order to help them see how becoming a Massage Envy Member will help the be the best version of temselves. *Bonus points for previous retail or sales experience.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who will do whatever it takes to help all of our clients feel heard, valued and supported, wether in person or on the phone. *Bonus points for previous customer service experience.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with others in a fun and fast-paced environment.
  • Goal oriented and results driven with the ability to follow through with reaching individual goals on a consistent basis.

 

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you!

 

 


 

 

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

 

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