Massage Envy

Manager - Sales & Operations Manager

Job Locations US-DC-Washington
Job ID
2021-133630
Category
Management
Location : Address
4926 Wisconsin Ave NW
Location : Address 2
Main Level
Location : Postal Code
20016

Overview

As a Sales & Operations Manager at Massage Envy Tenleytown, essential responsibilities include:

  • Maintain high level of personal sales
  • Supervise, manage and lead sales team members to ensure they are meeting expectations and goals on a consistent basis
  • Motivate sales team members and monitor their production levels by using the established clinic protocol and sales systems
  • Effectively manages the operations of the clinic, including managing clinic-controllable inventory and assets
  • Hire, train and develop sales team members
  • Oversees retail sales, promotions and standards, and inventory management procedures for the clinic
  • Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner
  • Re-engaging inactive members.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.

What We'll Accomplish Together

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

 

  • Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
  • Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
  • Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
  • Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
  • Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission. 
  • Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

What it Takes to Succeed

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are: 

  • Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred). 
  • Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations. 
  • Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively. 
  • Problem solvers who can think on their feet, bring people to compromise, and resolve conflict. 
  • Good with people, building trust and confidence and developing positive relationships with employees, members, and guests. 

Specific Job Skill Qualifications:

  • Retail experience
  • Meeting sales goals (a must)
  • Excellent customer service
  • Flexible schedule to include some nights and 1 weekend shift weekly
  • Experience with memberships (preferred)
  • Experienced in meeting competitive sales goals with commission

 

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 

 

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

 

 


 

 

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

 

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