Massage Envy

Assistant Manager

Job Locations US-NJ-Short Hills
Job ID
2021-127600
Category
Management
Location : Address
726 Morris Turnpike
Location : Postal Code
07078

Overview

Do you love helping others?

 

Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Short Hills. Massage Envy is the leader in accessible massage and skin care. As a manager at our Short Hills franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.
  • Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.
  • Own the success of an all-star location where clients want to be, and service providers want to stay.

 

Here's what's in it for you:

 

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

 

Benefits that help you take care of you:

  • Hourly base pay plus commission AND bonuses, including free massages/facials
  • Flexible working schedules and hours, although some nights and weekends required
  • Personally satisfying while helping others
  • Variety of therapeutic massage and spa services
  • Employee massages and facials at a reduced cost
  • Professional and personal growth opportunities
  • Orientation and follow-up in-house training
  • Full medical, dental, and vision offered to full time employees at this location
  • A dynamic, energizing environment where you're consistently challenged, never bored.   
  • Leader training and development to help you grow as a manager and lead your team.

 

Essential Duties:

  • Assists Manager in and oversees management duties
  • Achieve 25% or higher clinic membership closing
  • Maintains an impeccable and clean clinic
  • Coach and train front desk associates and therapists on sales process
  • Balance sales detail report and make daily deposits
  • Ensure employee work time is properly recorded and payroll is processed in a timely manner
  • Follows up to ensure communication board is updated
  • Keeps track and documents inventory and order supplies
  • Coordinates with Franchise Owner/Manager marketing efforts for new prospects
  • Monitors retail inventory
  • Reviews snapshot summary monthly
  • Understands, believes in and upholds Massage Envy’s Purpose, Vision and Values
  • General knowledge of modalities offered and understands, believes in, and upholds the benefits of massage therapy and bodywork

Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or ability required for this position.

Education, Skills and Training:

  • College education preferred
  • Management and/or marketing experience in service/retail industry helpful
  • Sales experience in the service/retail industry
  • Ability to effectively interact with and communicate expectations to staff and up-line to Manager
  • Competent trainer and motivator
  • Proficiency in generating membership and retail sales goals and interpreting trends in sales reports
  • [Satisfactory results of background, credit and reference check is a condition of employment in this position]

Physical Demands:

  • Must be able to work some nights and weekends
  • Must be able to interact and communicate effectively with guests, members, staff, regional , franchise owners and vendors
  • Must be able to use office equipment including telephones, computers, fax and copier machines
  • Reasonable accommodations are available to individuals with disabilities, upon request, as required by law
  • Regular and reliable attendance, and ability to work flexible days and hours

Communications and Personal Interactions

  • Must be customer service oriented
  • Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, and franchise owners
  • Follow management’s policies, procedures and direction
  • Ability to effectively communicate expectations to staff and create a winning team
  • Accepts constructive criticism in a positive manner and uses it as a learning tool

What We'll Accomplish Together

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

 

  • Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
  • Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
  • Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
  • Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
  • Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission. 
  • Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

What it Takes to Succeed

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are: 

 

  • Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred). 
  • Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations. 
  • Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively. 
  • Problem solvers who can think on their feet, bring people to compromise, and resolve conflict. 
  • Good with people, building trust and confidence and developing positive relationships with employees, members, and guests. 

 

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

 

 


 

 

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

 

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