Massage Envy

Sales and Customer Service Associate

Job Locations US-TN-Brentwood
Job ID
Sales Customer Service and Support
Location : Address
330 Franklin Rd
Location : Address 2
STE 120A
Location : Postal Code


Massage Envy is a nationwide wellness franchise providing an increasing number of comprehensive services including customized massage, skin care, and recovery services. From the beginning, the Massage Envy brand was built on the foundation of helping people feel their best, and has made therapeutic massage services and skin care solutions accessible to a network of more than 1.5 million members in franchised locations across the United States. The central, motivating principle that focuses our collective efforts is the belief that regular massage and skin care aren’t mere luxuries, but rather an integral part of a person’s total body care routine.

As a member of the consultant team, you and other team members will collaboratively manage the task of acquiring, maintaining, and expanding the new-client base of the clinic. Despite the service-centered setting found in our clinics, this is a sales and relationship development job.

The rewards of the job extend beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you including your own, personal monthly Wellness Benefit.
  • A healthy compensation plan that rewards your hard work with a guaranteed base hourly pay, plus commissions and bonuses.
  • A dynamic, energizing environment where you're consistently challenged, and never bored.
  • Industry-leading initial and ongoing training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As the leader in accessible body care and skin care services, you'll join a wellness community that's 35,000 strong. In your new role as a Wellness Consultant, and by aligning your daily routines with those outlined in the ‘Full Circle Experience’ protocols you will:

  • Become an expert in the various products and services we offer, enabling you to help clients understand the benefits of regular massage, skin care and stretch.
  • Become fluent in the important nuances of appointment scheduling.
  • Through developing a genuine interest in our members and guests you will establish meaningful relationships that will provide the necessary opportunities to grow and retain our member base.
  • Become skilled at educating our clients surrounding the features and benefits of our comprehensive Wellness Program, and learn how to constructively respond to and address objections.
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protect our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion, experience, and a desire to develop and grow professionally. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Additional consideration given for previous retail or sales experience.
  • People of integrity ready to champion the well being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Customer service centered, focused on making everyone they interact with feel valued and supported, whether in person or over the phone. Additional consideration given for previous customer service experience.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with others in a fun and fast-paced environment.
  • Supporters of total body care with an expert knowledge of the various massage and skin care services.
  • Advocates of ethnic and cultural diversity in the workplace, and believe as we do, that our differences make us better


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