Massage Envy

Manager

Job Locations US-GA-Augusta
Job ID
2021-117211
Category
Management
Location : Address
210 Robert C. Daniel Jr. Pkwy
Location : Address 2
Ste. E/F
Location : Postal Code
30909

Overview

 

* Looking for OPEN availability - hiring ASAP *

 

Send you resumes to clinic0954@massageenvy.com

 

 

 

Do you love helping others?
 

Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Augusta. Massage Envy is the leader in accessible massage and skin care. As a manager at our Augusta franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:
  • Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.
  • Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.
  • Own the success of an all-star location where clients want to be, and service providers want to stay.
 

Here's what's in it for you:
 

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:
  • Benefits that help you take care of you including if you are a FULL TIME EMPLOYEE include 30 hours a week or more and you will accrue paid time off by hours worked. VISION and DENTAL: Benefits are paid in full for full time employees (30 hours a week or more) after 90 days of employment. A Flex Spending card with a $700.00 available balance is issued once a year to help offset medical insurance, deductibles, etc. You may also have payroll deductions in the amount of your choice added to this card, if you so choose.
  • A healthy compensation plan that rewards your hard work with bonus opportunities each month. These bonuses are based on performance and the success of meeting clinic goals.
  • A dynamic, energizing environment where you're consistently challenged, never bored.
  • Leader training and development to help you grow as a manager and lead your team.

What We'll Accomplish Together

 
As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:
  • Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
  • Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
  • Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
  • Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
  • Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
  • Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • As a manager at this franchised Massage Envy location,* you’re responsible for the successful operations of the franchised location.

    Essential responsibilities include:

    • Overseeing and managing daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests.
    • Assisting franchise owner in setting and achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals.
    • Managing staff and training, monitoring, and coaching the performance of sales associates.
    • Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and terminating employees as well as all associated recordkeeping.
    • Managing key business operations including inventory, bank deposits, marketing, etc.
    • Maintaining a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.

What it Takes to Succeed

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:
  • Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred).
  • Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.
  • Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
  • Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
  • Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.
  • Qualified candidates will need to meet the criteria below:

  •  

    Education, Skills and Training:
    • Have a college degree (preferred).
    • Have previous management, marketing, and sales experience within a service or retail industry.
    • Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
    • Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends in sales reports.
    • Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.
    Communications and Personal Interactions
    • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, franchise owners, and regional developers.
    • Be able to communicate information to franchise owner and other individuals in the Massage Envy franchise network.
    • Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture.
    • Maintain client confidentiality.
 

We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

 

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*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

 

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