Massage Envy

Customer Service and Sales Associate - Full and Part Time

Job Locations US-CT-Norwalk
Job ID
Sales Customer Service and Support
Location : Address
607 Main Avenue
Location : Address 2
Ste. 9
Location : Postal Code


Do you love helping others?


Are you a sales and customer service superstar who wants to help customers feel their best? Or maybe you're looking to begin a business career and gain some customer service and sales experience.  If the answer is "yes," we want you on our team at Massage Envy Norwalk.  Massage Envy is the leader in accessible massage and skin care and as a sales and customer service associate at our Norwalk franchised location,* you'll have a meaningful role to play as you:

  • Help clients understand the benefits of regular wellness care utilizing massage and facials.
  • Establish relationships with members and guests to grow and retain a client base.
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.


Here's what's in it for you:


The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

  • Benefits that help you take care of you including:
    • 401k
    • Paid Time Off
    • Employee Wellness Program
    • Retail Discounts
    • Flexibility in Scheduling
  • A healthy compensation plan that rewards your hard work with hourly pay based on experience and performance-based benefits for sales. 
  • A dynamic, energizing environment where you're consistently challenged, never bored.   
  • Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

We're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role is working with guests to convert them to members and delivering an amazing experience for our existing members.  This includes:


  • Providing outstanding customer service 
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:


  • Sales oriented and aren't afraid to take the lead in connecting clients to membership.  Bonus points for previous retail or sales experience.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing.
  • Smart and savvy with computer skills and at least a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported.
  • Fast on their feet with the ability to juggle multiple tasks.
  • Great teammates who can work well with others.
  • Supporters of total body care 


We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 


If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.





*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.



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